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Barclays Bank plc are incompetent fucks

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Four years ago, I thought I closed my Barclays student account (that's what they told me I'd done), but it turns out I hadn't. And for the past 18 months, the Student Loan Company have been removing money from it without my knowledge. Obviously, it didn't have any money in it, so Barclays arranged (without my knowledge or consent) £1400 worth of overdraft, at 15%.

'course, even though they made the mistake not me, I still have to pay and they won't make any effort to help me with that either.


This has got to be the best day of 2006.
20th Sep 2006, 17:43   | tags:,,

JokerXL says:

That sucks!
There must be some "ombudsman" or other complaint procedure there?

20th Sep 2006, 17:45

mat says:

won't make any difference. I still have to pay them back, and I have to do it quickly becuase I can't afford for the kind of sum involved to sit and accumulate interest at the stupid rates Barclays charge.

I was kind of hoping to go on an exciting holiday next year, but there you go. At least I have some savings.

20th Sep 2006, 17:49

Dhamaka says:

I'm sorry Mat

20th Sep 2006, 17:55

JokerXL says:

Still don't see how they can authorise an overdraft without your consent.
Crazy.

20th Sep 2006, 17:57

Geodyne says:

That's....just....so infuriating.

So sorry to hear that.

20th Sep 2006, 17:57

MaggieD says:

I can't believe you have no redress .... what bastards!

20th Sep 2006, 17:59

mat says:

Thanks. I was feeling *really* bad about it until I got a fresh smoothie and went and spoke to a chap selling the Big Issue (about country music, of all things) for a while. I've got a roof over my head and I never want for food. My stuff isn't so bad in the grand scheme of things.

20th Sep 2006, 18:00

Sir Findo Gask says:

Banks are shite....

I had a similar experience with Halifax. I closed the account but they still cashed some outstanding cheques putting my 'closed' account in the debit.

I argued with them and they told me that it was my responsibility to make sure that any un cashed cheques were dealt with and refused to do anything. I was lucky for one simple reason, There were 3 cheques still outstanding on the account, 2 for Halifax to pay off a loan and a credit card and one for my Barclay card. They bounced the one for Barclays as 'account closed' but cashed the ones in their favour. When I pointed this out to them they zeroed the balance, closed the account and never asked for the 700 odd quid either.

But I still maintan all banks are shite and stick my money under my mattress

20th Sep 2006, 18:02

mat says:

Smile/Co-op are ace. I have never had a single problem with them, and their staff are well informed, honest, polite and helpful.

All other banks are shite though, I agree. I've been with most of the big ones at some point, and they've managed to treat me badly enough that I'm prepared to go through the hassle of changing accounts.

20th Sep 2006, 18:07

Hotdog says:

Shocking

20th Sep 2006, 18:11

Sir Findo Gask says:

I agree actually the Co-op are good. I like the Co-op movement in general not just the banking. I worked for them for several years and did quite nicely out of them.

SWMBO still works for the Co-op, you can't beat a final salary pension scheme and staff discount on pretty much anything you could ever want..

20th Sep 2006, 18:12

SaharaSB says:

that is unbelievable !?!? have you done all the complaining possible? surely they can't expect you to cover all this cost!? f*cking h*ll - talk about making ya want to punch somebody in the face repeatedly!!! sorry to hear this Mat..

20th Sep 2006, 18:14

mat says:

I have to pay them. There is nothing that can be done on that front.

I complained so hard the girl in Barclays nearly cried. I was almost screaming with rage at one point. But sadly, intelligence and the ability to display adapability doesn't appear to be a prequisite for working as a personal banking advisor, so I didn't really get anywhere. Complaints in big companies never do get anywhere - why should they give a shit about me? I don't make them any appreciable amount of money. All I can do is hope someone finds this page while considering a Barclays account and decides otherwise.

Five pounds says they screw up something else and fail to close my account and I have to go back into the damn branch again (which I can't phone up, for some insane reason, I have to pay for the bus into town and do it in person)

I am so very very cross. This can't be good for me.

20th Sep 2006, 18:19

OJ says:

!!!!!!!!!!!!!!!!!

I would get a second opinion on this Mat - try CAB or the Financial Ombudsman. http://www.financial-ombudsman.org.uk/
/>
Whilst you are liable for the money you owe(d) to Student Loans, I would seriously question whether you're liable for the interest you've accrued.

If you make a formal complaint and get them to freeze the account and the interest now whilst you try to resolve it, it would be an improvement wouldn't it?

I bow down to your ability to see the good in the universe by the way. I'd be homicidal in your shoes...

20th Sep 2006, 18:19

Electric Sheep says:

Jesus titty f**cking christ.

20th Sep 2006, 18:20

mat says:

OJ - oh, I am. But I've transferred the money now. I don't want the stress of doing the whole complaining thing any more, becuase I know it ultimately won't get anywhere (or at least get very far). I just want to get it out of the way. I'll pay for that, if that's what it takes.

20th Sep 2006, 18:22

SaharaSB says:

it's not fair. I have always found that when I need to complain about something, sending an email and cc-ing it to large complaints bodies and/or large PR firms specialising in that given industry, has resulted in quicker and more positive action by the offending swines.

20th Sep 2006, 18:25

hildegard says:

Mat, entirely understand your desire not to go on complaining, but this kind of sharp practice relies on our feeling powerless & defeated. As OJ says, you at least need the interest frozen if you're ever going to get out from under this.
If you're on benefits, your local council will probably have a decent debt advisor. Other than that, CAB debt advisors ALWAYS know more about banking law than personal banking advisors (or data entry clerks, as they ought to be known.) As I recall, even if Barclays took you to court, they wouldn't get more than about £2 per week off benefits
Fire off letters, preferably registered, outlining the problem to the FSA, Barclay's non-executive directors, the NUS, your MP, your councillor & your MEP. Emphasise your ill health & the stress this is putting you under. Make the point that if the situation cannot be resolved to your satisfaction, you will seek the widest possible publicity for the matter.
If that doesn't help, then Watchdog, national papers' consumer pages, Radio4's Moneybox are your next step. The account was closed. After that point, they had no legal right to set up an overdraft facility you didn't request. Really, don't pay them.
They rely on your expectation that they'll win in court. This is by no means sure here. Don't let them bully you or make you feel bad because you shouted at their minion.
One wonders, too, if a letter to the Information Comission (Formerly the Data Protection Comission.) might not be useful? You closed the account - how have their records not shown that over a period of four years, when they are legally obliged to maintain your records correctly & have only a 6 month grace period for error?
Do, please, get cross. They are crims but as long as we don't fight them, they continue to masquerade as an ornament to society...

20th Sep 2006, 19:03

teflon says:

Bloody useless banks.

I agree with OJ about the interest they've charged you, and you can definitely challenge any fees they've added to that.

The forums on moneysavingexpert.com are probably a good place to take this for some effective places to complain to.

20th Sep 2006, 20:03

mouseninja says:

i had a business account with barclays, and decided i wasn't ready work with the business properly, so arranged to close the account.
2 years later, it was still open, and accruing business account charges, and interest on the minus amounts in there.
it took them a further 3 years to remove the business relationship marker on the account, despite constant pressuring.. (the marker meant that i couldn't go to a normal banker about my account, it had to be a business advisor, even for my personal account)
the business banker was in Luton, and by this time, i had moved to lincoln.

i did manage to get it sorted eventually..

i've since tried the halifax, which screwed me over as well, and the co-op, who messed me around with my accoutn when i first set it up. i've also tried hsbc, but their online banking is shckingly poor.

i always end up back with barclays, purely because their online banking is so good.

21st Sep 2006, 09:23

anonymous says:

Try Alliance and leicester their online banking is pretty good perhaps not quite as good as B'stards.

21st Sep 2006, 09:28

seaneeboy says:

Bah, indeed, sorry to hear it.

Halifax/Bank of Scotland are a complete Joke.In a real "We'll charge you £30 then when that kicks in charge you another £30 because of that" way. Then have the cheek to tell me they were "Legitimate charges" - ha! Dafties didn't realise just how much money they were making out of me and I packed my little banking bags off to smile.

Everything got better.

21st Sep 2006, 09:30

monkey_finger says:

mat, sorry to hear about this. it makes me angry just thinking about this. luckily (and from reading the comments of others on this page, it really is only luck,) i've never had a problem with my bank, so whilst i can't offer any practical advice, i can send happy vibes...

21st Sep 2006, 10:51

kel says:

Hmm. I've only stuck with Barclays through laziness, and luckily never had a problem on that scale. Sorry to hear that.

They do seem to train staff to be absolutely the rudest people ever, though.

also, this scares me slightly, I was in the bank on Tuesday and asked them to check that they'd updated my account to no longer being a student one... they said yes, but I think I might try and doublecheck that one.

Maybe this is a time to move...

21st Sep 2006, 11:51

hachi.roku says:

i'm pretty sure they can't authorise you an overdraft becuase its entering into a different credit agreement. I'd seek legal advice!!

22nd Sep 2006, 19:41

FakeID says:

S H I T !
I don't think that they can authorise an overdraught either without your consent. Had you moved house? Did they try and contact you?
About the student loans, had you begun to pay them off, had you deferred payment ( which you can do if you are a low earner) or told them about your new bank account ? I ask because i beieve that that is a prerequisite for the loans company as the debt is attached to an account. Maybe they couldn't close the account until the debt was transferred? Evenso, all of this should have been communicated to you at the time you tried to close it. You should also have received at least one annual statement from Student Loans with a breakdown of your monthly payments on it. Again, did you keep them in touch of your whereabouts?
You are liable for the money you owe to the Student Loans but the repayments should have been arranged through you or deferred until a later date. I would question whether you're liable for the interest on the overdraught if you didn't arrange it. Did you have an overdraught already and if so what were it's terms?
Just brainstorming, i'm really sorry to hear all of that and i hope that things work out OK.

23rd Sep 2006, 17:52

Howy says:

Mat -that bloddy student loan company again, seems like they are here to haunt us all. I know how you feel about complaining I am sick to the back teeth of it all. it's so tempting to give in to the bastards but thats how they extort their money. Will no one ever bloody listen and do something! Sorry mate, it's a lot of money to just lose. What I want to know is why they come in multiples and never go away, does our credit rating say -MUG easy to exploit come and fill your boots? It makes you wonder.

24th Sep 2006, 13:50

mat says:

Howard - this was nothing to do with SLC, this was Barclays screwing up. SLC are, in the most part, very helpful when I talk to them.

24th Sep 2006, 14:32

DocD says:

This is why I hate da banking system. Da customer comes first my arse!

26th Sep 2006, 01:57

DocD says:

Jus' thought that all of us should write to BB and complain. Back in their glorious apartheid days I kicked da fuckers out of my college campus. Don't get mad get even

26th Sep 2006, 01:59

Brenda says:

It is unbeleivable what Barclays Bankers get up to - with me they threatened that if I didn't pay my overdraft they'd pass it to their "collection agency" (I only went overdrawn by a couple of hundreds literally) They said very threateningly "how can I put this sir? .. lets say the collection agency aren't as polite as we are ... [pause for effect] ... sir". I of course complained in writing but they just turned it around and replied in a very patronising way "we are sorry that you are upset when one of our staff said we were more polite than a collections agency". Barclays are a bunch of tossers who don't care about students and don't think of nurturing future business but just scape as much money as they can off us then treat us like dirt.

27th Sep 2006, 19:30

frog51 says:

Also try Which? magazine - they seem to be very good at persuading corporates that they will be very embarrassed if the issue isn't sorted fairly -and they know all the ombudsmen.

3rd Oct 2006, 19:44

mat says:

Barclays are refunding the interest I've paid since August 2002, but I had to really fight for it. there is zero chance of them refunding the payments though.

I still hate them.

3rd Oct 2006, 21:14

mat says:

So, Barclays sent the cheque to THE WRONG FUCKING ADDRESS. The address I changed VERY FIRST THING after finding out my account was still open. The address that Barlcays themselves had flagged as "no longer valid". This is AFTER sending me letters of "we're very sorry, but you can't have any of your money back" to the correct address.

AND I found out today that my account is STILL open, despite repeated claims otherwise.

Fucking useless fucking twats.

12th Oct 2006, 13:38

Blaze(blazerman3-at-eudoramail-dot-com) says:

I've lived out of the UK for the best part of 20 years. I just made a trip to UK, and made enquiries at Barclays about an old account of mine that still had 300 pounds in it Although I finally got my money, the bastards, took my passport behind the scenes and without my permission, razor knifed the back page away from the back cover, presumably to make sure that I hadn't inserted my own photo. thus rendering it theoretically useless as a travel document.. The arsehole who did it even knew that I was living away from the UK and would very soon be flying out. Fortunately passport control didm't take the passport out of the protevtive vinyl jacket in which I keep it, and so I was able to leave the country.
UK is being de-humanised by the security insanity with which it has become obsessed. People who deal with the public , are no longer expected to think outside the de-humanising security box - the place is really going to the dogs, and organisations like Barclays are leading the way.

One of the above writers says that the Co op is still cool. All you people who hate bastards like Barclays, please do something about it, don't put up with their insults, move your funds to the Co op or some other establishment which still retains British values. Do it for yourselves and for you country.Visiting the UK after a long time is truly a shocking experiance - it is being turned into a big brother state, and bastards like Barclays, are in the forefront of the change.

11th Jan 2007, 14:31

grrrr says:

hey mat , you can get away with paying very little ...... phone a company called twinpier......very good....good luck...

3rd Feb 2007, 11:17

hildegard says:

Blaze - that's an offence. Suggest you contact the local police to tell them that Barclays have a) illegally vandalised your passport & that b) this seems to be a routine practice. At the very least, Barclays' should stump up for the new passport you are now legally obliged to aquire.

3rd Feb 2007, 12:15

amethyst says:

I work for Barclays & I hate the swines! Am leaving soon as they are making us go to work in another location which will make us all financially worse off by several hundred a year - gits! The percentage of staff across the UK who want to leave is very high - about 64% I've heard.

23rd Feb 2007, 15:16

Dhamaka says:

Blaze I agree with you completely. For years I've been trying to decide for myself whether to fight, flee or keep my mouth shut knowing that things will only get worse

23rd Feb 2007, 15:56

sam says:

you idiots i work for barclays and they state exactly what your going to get it serves you right if you dont take notice

6th Apr 2007, 14:07

sam says:

you know what i think your lieing to make barclays seem bad i believe you are a money scammer and are looking for a sypathy vote you odviously dont deserve

6th Apr 2007, 14:09

Helen says:

Sam there, reinforcing the message of the post. Heh. Neat.

6th Apr 2007, 14:10

sam says:

you bunch of retarted fucks !!!!!!!!!!!!!!!!!!!! and your all geeks =p

6th Apr 2007, 14:11

sam says:

hi helen was you sticking up for me or mocking me i believe all these people who are slaggy barclays off dont know what they are talking about and barclays cannot authorise a overdarft without a signture dumb as plus they can only take away a overdraft with out notice not add 1 on

6th Apr 2007, 14:13

sam says:

didnt you find it a bit wierd that ure student loan company was hunting you down for the money u owed them! numb nuts

6th Apr 2007, 14:15

sam says:

=p peace out a town

6th Apr 2007, 14:16

Rich says:

Hey, who else saw that show about how Barclays are thieving fucks who give out "free upgrades" to accounts who didn't want them and didn't ask for them and who's sole function was to pay money back to Barclays in fees? I too work for a bank and I'll state right now that Barclays have one of the worst reputations in the business. Sam: You sound stupid.

6th Apr 2007, 14:39

Sick of barclays says:

I to work for barclays bank. i have to say they are the worst company I have ever worked for! Hours of overtime - with no pay, so few staff that we can only just open and and attitude of 'no money, no help' i had additions placed on my account when i first started with out knowing - so it does happen, i see i every day.

26th Apr 2007, 19:53

anonymous says:

I have had problems with HSBC, although the name of the bank doesn't really matter. I am a student and they had already denied me a student overdraft for reasons they could not divulge. After begging them they gave me a 1000 overdraft 2 years ago, thanks! It seems that they can just as easily take that away, without warning they decided I can no longer use it. Damn. I need a place to live in 6 weeks too so this is terrible news.

1st May 2007, 17:00

seaneeboy says:

Can I suggest moneysavingexpert.com ?

1st May 2007, 17:57

biffa says:

Was just looking at setting up my own business and although a slightly different situation i was looking for a business advisor, think i will just stay employed, its bad enough the tax man having my face off but when when we put our trust in the establishment and they screw you for whats left, fk it.There are really only two types of people that make money these days, Banks and Solicitors. My advice rob the bank and even if you get caught at least the state will be paying for you and your debts will be written off.In prison take a degree in Banking or Law at the state cost which may help you get some money back.When you qualify sod off to another Country and help them become rich. hope it sorts for you pal best regards, Chris Mac.

2nd May 2007, 11:17

Ih8Barclays says:

I don't work for Barclays but I do work closely with them. One of the worst organisations I have ever come accross! Never bank with them! Their customer service is terrible, their staff - including the managers - are useless! Their customers are constantly unhappy with the service they receive. Absolutely appauling bank!

8th Oct 2007, 13:07

Stella(stella_jo10-at-yahoo-dot-com) says:

Barclays Bank and HSBC,Natwest bank are ripping there cusomers of with bank charges Natwest Bank charges there customers about £30 per monh of even £100 pounds a month Natwest Bank take there customers to court if they dont pay up the money my advise is get a loan an pay off your bank debts.

2nd Nov 2007, 07:39

j clarke says:

i fail to understand what you lot are moaning about. check your bank statements, its not the banks fault if you spend money you have not got, they dont take you to tescos by knife point and make you buy stuff. so you do and then go to bank and complain they have charged you. manage your money better and you wont get charged. and to the bloke about his overdraft, after a year of bank statements, it took you that long to go and query it???????? pleb

21st Jan 2008, 16:24

mat says:

I didn't get any statements. Otherwise I'd have known that the bank hadn't closed my account when I asked them to (and they said they had), and none of this would have happened.

I'm not an idiot. Barclays appear to be though.

21st Jan 2008, 16:40

tezz says:

i have worked for barclays for 30 years and pain me tho it does i confess they can be utterly useless.I recommend that everyone who has reason to complain, which must be 1000's, keep complaining and do not accept fob-offs. Keep a note of ever conversation you have with staff,include names and times because inevitably someone will slip up and you can use that to your advantage.use 02476842100 as contact no!!

19th Apr 2008, 13:30

mess says:

barclays have closed & lost my stepdads isa of £8000. he is 88 & he cannot sleep with worry. all they keep saying is dont worry it is not lost but we do not know where it is.

28th May 2008, 21:43

jojo says:

Barclays - not good service.
I am from Bangalore. Barclays called me and offered me Credit Card. First I rejected. They called me again and again and I agreed to go for it. They collected all details like PAN card, Signatures, Salary Slip and HDFC Bank Statement.

I got a call confirming the approval of card and that the card will reach me within 10 days. Since then I have not got any calls. They gave me a gmail id so that I can chat with them of any clarifications. But I tried chatting with them but no reply. I tried calling customer care and initially they used to give me different different numbers.

The number now I am having is 011 60016001 which for first days I was not getting (always busy). Today morning I tried. It was ringing, but they are cutting the phone (after two -three ringing the ring stops). Or it is busy always.

I will not suggest anyone to go for barclays credit card for at least another one year.

10th Sep 2008, 06:03

Makr(dj_bubzii-at-hotmail-dot-com) says:

today i bought points off xboxlive with my barclays bank account i didnt know how much i had in there and it turns out i had nothing lol but xbox live allowed me to buy the points anyway so i checked my bank account i had minus £8.41p wtf how can it be minus is that an overdraft because i did not give permission or ask for me to be able to have an overdraft Grrrr help!!

will i have to repay this quick and will it just add up

1st Oct 2008, 18:07

jay says:

matt, i am in a simular situation as you. i closed my accounts in 2002. they confirmed this in letter to me and never sent me anything after so i assumed it was closed. i recent got a letter from the debt collecting agency saying i owe they £300. after 9 motnhs of quering this with baclay we have finally discovery they sent my debit card and pin no out and fraud occurred. i am now in depute with them for data protection as i didnt authorise them to send out my personal information, affect my credit rating and cause me all this stress and wasting so much of my time to sort this out. they too have sent me a basic letter saying sorry for human error and tried to leave it all. anyne got any ideas what i can do?

3rd Nov 2008, 00:08

Michael says:

Top this - I asked for 6 years worth of statements to work out bank charges etc. & they sent them... to my ex-wife!

She then had access to my finances around the time of the divorce & it ended up costing me a further £40k.

Barclays said it wasn't their fault & refused to even apologise!

Went to the Ombudsman who first time round said they couldn't see what Barclays had done wrong! I asked for a review & submitted further information & am now awaiting a decision.

Barclays are a bunch of insidious nasty little people & I would strongly urge anyone thinking of banking with them NOT TO!

24th Dec 2008, 12:23

Martin(martin-dot-taylor-reid-at-talktalk-dot-net) says:

I have just closed my current account with Barclays because I was not using the account because of their imcompetence in sending misleading information to the Credit Reference Agencies about the status of my account. I was asked at the counter to make an appointment with Adele Hirst a personal banker at the Batley Branch. Fine, in my mind its simple, meet the lady with your passport and bank card and the account will be closed. Wrong, I was humilated by her in front of staff and other members of the public for telling her the truth. To cut short my greivance she gestured in a cowardly way that I was a wanker with her fingers. Very professional Adele, judging by the way Adele expertly gestured with a thumb and fingers, led me to think she was an expert with men in masterbation techniques. It would appear that for all the effort that John Varley their CEO does to promote the good name of Barclays, is undone by imcompetant members of staff within his organisation.

28th May 2009, 22:06

JohnVarleyisadick says:

I've worked for Barclays for 2 yrs. And just left. What a bunch of incompetent gits, it runs right throught the organisation

7th Oct 2009, 19:54

if you can proove in court you have closed the account with any paper from the bank (that's why it is better to keep them) you'd better go to court. maybe somewhere is a e-mail with such things, whatever - find it. if you said to few friends few years ago you closed the acount - go to bloody court and prove it. I think you know a better way to spend money then pay it to the bank or student loan company!
I know what they say about russian banks in the UK and I'm surprised abut your bank making such things. if you've paid for that bill do not have any problems, go to court anyway to f*ck them. they have no rights to do such things and why you are not the right guy to kick their ass? I'm sure you are not alone and then it would be more public

7th Oct 2009, 21:16

lea (henleaoz-at-hotmail-dot-co-dot-uk) says:

does anyone know if barclays can take away your over draft and make u pay the debt back ?

22nd Nov 2009, 23:58

ih8barclaysxstaff says:

i worked for barclays for 18months and hated every minute of it. managers.. what managers? they do not have a clue as to what they are doing. paid awful wages and treated like shit. they wouldnt even assign desks to individuals they would let us squabble everymorning to have the best seat. the only encouragement was that if we had a great day we would get a round of applause if we were lucky. if we had a bad day it would be posted for everyone to see. now when i decided to quit the company and move to another country they took my last pay.. in full cancelled all standing orders direct debits.. charged me rediculous amounts because they did not go through the account because they froze the funds and now thretening with collections of the 160 pound overdraft they made and i am out of the country. so now the money i owe for mobile and british gas is in collections and really dont give a fuck anymore because they cannot get me but they are really and truly the worst bank in the world. they encourage staff to missell and then when they geet caught they discipline them so severly that they want to quit. please just close your accounts while you still can. i used to be a personal banker and all we want is for you to sign up for the most expensive accounts and get the fuck out of our face so we can sell to the next customer. so go to hsbc or somewhere where if you need to you can change your address over the phone and not need proof or always be refered to local branch that has no fucking clue what they are doing.fuck you barclays.

22nd Feb 2010, 17:26

delicious says:

I worked for barclays bank for 5 years and just got made redundant.they got rid of 30 of us from different areas cause they sent our jobs abroad and then when we left the backlog was so bad that they trained NEW people to do OUR jobs and even had the cheek to call some people back.Barclays bank is full of cock suckers and arse lickers and if your not licking or sucking you will be treated like a piece of shit! It really is just a case of who you know not what you know.The wages are crap and the bonuses only go to certain people.Barclays dont care about their employees or their customers.Bullsit Barclays...they really are shit!

9th Mar 2010, 13:16

Katie(chiokat -at- yahoo-dot-com) says:

Barclays bank is one of the best banks in London becuase I dont have any problames with them I am Lookin forward to staying with them for a long time form katie Jones

21st May 2010, 19:31

jjmwa says:

The worst company to work for....am glad i am finally leaving after just few months with them,poor management,poor training,dont live up to their promises(career opportunities,yeah right,what opportunities),its basically a shyteeee company...customers beware!!!

29th May 2010, 18:22

Monkeyboy says:

I currently work for Barclays Corporate. I can say without a shadow of doubt that they are the worst employers I have had the misfortune to work for. I will be leaving as soon as possible.
I totally agree with delicious - the bank is full of two faced brown nosing sycophants. Managers have their favourite staff whos performance is overlooked so that they can still get a bonus while if your face does not fit you are stuffed.
I would also agree that the systems are rubbish as I have to spend around 90% of my time dealing with other peoples incompetence. Barclays are crap.

16th Jun 2010, 22:30

H K S(hkatmawi-at-yahoo-dot-co-dot-uk) says:

I have never came across a theft like Barclays bank organization the ombudsman authority services are either not doing their job or bribed by Barclays organization
I can support what I am saying with a lots of documented evidence
HKS

29th Jun 2010, 22:13

H K S(hkatmawi-at-yahoo-dot-co-dot-uk) says:

I am delighted that I closed my account with Barclays and my advice to every one to do the same and other bank will definitely be better than Barclays
HKS

29th Jun 2010, 22:18

Chris the PC expert says:

I agree wholeheartedly

I am actually at this moment persuading Barclay's life to pay Barclay's Mortgage my closing payment and the idiots sent each other a cheque 2 weeks ago which has not been received - same company and they use a cheque! WTF A bank not using electronic transfers?

Does Scrooge run this company with Rat messengers as in the Muppets Xmas Carol or are they just incompetent fecking morons?

You decide

17th Dec 2010, 15:43

completely scammed by barclays says:

If you read my story you would not believe the dreadful game Barclays condoned.To play fair I am not going to tell it here. If I do not get a satisfactory reply I will go to the Financial Ombudsman as what they did to me contributed to wreck my family's lives.
It is the ability of a large organisatio n to stoop to playing games that beggars belief.

24th Sep 2011, 22:04

completely scammed by barclays says:

Just on a lighter note....I noticed the lady earlier in this loop who stood up for Barclays could not spell.....it does not bode well.....for a very large company...mind it does resort to cartoons for its adverts perhaps its staff are just animated puppets with one scrooge sitting there pulling the strings...

24th Sep 2011, 22:06

Rick says:

I have never felt such frustration as when I had to call barclycards customer services, to get £12 charge back that was applied in error. After 4 attempt 1.5 hours on the phone at 5.5p a minute and loosing half my hair from speaking to 4 really really stupid indian call centre workers I finally got it back and I'm sure they only gave me the £12 back to get me off the phone and they did not understand basic maths. It probably cost me more than £12 in phone call but that was not the point.

10th Feb 2012, 17:42

mike says:

just been to barclays in downham bromley to see if they could change some copper, yes the woman said and do you have an account with us, no i replied (as i have had to deal with barclays before when my father passed on and they were so bad we changed the probate to HSBC) well you must have one. your saying i must have one to exchange legal tender. yes so you can prove who you are. WTF

12th Mar 2012, 13:10

Graham(g-dot-kennedy3-at-ntlworld-dot-com) says:

Barclays have just taken £50 bank charges off my daughter. It was a hardship loan to pay for food for her and my grandson over christmas - now it's gone.
If you complain, you get a polite letter saying "tough!"
I been with many banks over the years but Barclays is by far the worst. Thanks for starting this blog. It's much more effective than the ombudsman!

21st Dec 2013, 15:08

tedjrr says:

Yes - this seems to be their standard practice. I've been out of work, so my business account (actually a separate limited company) had been reduced to nill, all the DDs and SOs stopped, at least I was told so. But, they carry on paying DDs, typically for services that I had stopped using. This ran up an un-negotiated overdraft of £600. No contact from Barclays naturally until their "collections2 department ring s say the account is nearly overdrawn to £3,000 mainly with their charges and interest. This over 4 months!

I' afraid that this looks like a deliberate policy of theirs, a very sad and despicable one!

25th Jun 2014, 17:30

Robert Watson says:

Like it or not - and we DON'T like it - all UK retail banking is an unwelcome nuisance whereby we fools fund their far more lucrative activities i.e. where the big bonuses come from.

That said, Barclays are way ahead in the ineptitude stakes. I don't have enough space or energy to document how absolutely pisspoor they are but, take it from me, your money is better off ANYWHERE than Barclays….



30th Jun 2014, 13:26