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by sharonthebaron

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Bank of America sucks!

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Some little wankers stole our bank info online and went shopping the other
week. We filed a claim and got a temporary credit, but now, after a "thorough
investigation" they've reversed it! I am so incredibly angry about this. The
only thing I can think to do is take my business elsewhere, but any other
ideas would be welcome!

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goonflower says:

NO! That's absolutely disgraceful! There must be something that can be done? Don't let it lie.

12th Apr 2007, 09:37

James says:

So they're implying that you fraudulently claimed someone had taken your money, when in fact it was you?

I'd be seriously narked if they'd done that to me. As goonflower says, you should definitely not leave it there - you should kick up an almighty stink, get your money back for good, and then take your business elsewhere.

If the banks there are anything like they are here, they're generally crap and have no idea what customer loyalty means.

12th Apr 2007, 11:17

It's worse then that. They phoned her and asked about some odd charges on our account. It was for almost $400 at EB toys and another $100 at Old Navy. As neither of us will spend more then $50 without consulting the other, we knew that it was fraudulent. Now they say there isn't enough evidence of fraud, they are charging our account back for the money. I am PISSED OFF.

12th Apr 2007, 13:08

It was actually a video games shop in the ghetto where most of it was spent. I'm thinking a visit to the bank, armed with my Death Look / English accent combo MAY get some results, but I'm not holding my breath. It just kills me because we've been with them for 12 years and this is what we get.

12th Apr 2007, 13:34

crickson says:

So presumably they are willing to take you to court for this fraudulent claim?

12th Apr 2007, 13:45

It was actually the bank who alerted us to the charges in the first place. They noticed suspicious activity and froze the account. Now what sense does that make eh?

12th Apr 2007, 13:50

None to me. *Slap to the back of the melon* Aholes

12th Apr 2007, 16:28

hildegard says:

Lawyer. ASAP.
In the meantime, respond threatening; 1) legal action, 2) extensive negative publicity if they don't satisfy your request for a full refund.
If they don't start backtracking, start writing to any national print media with consumer help pages, ditto tv/ radio.
If they think you're being serious, banks generally back down. If they think the dispute will taint their reputation, they back down even faster

12th Apr 2007, 16:39

Joe says:

Whatever you do, don't let it lie, don't stop shouting about it, tell everyone you know, email consumerist.com, call the bank twice a day, send them letters, speak to your local "citizens advice", these organisations rely on the fact that you'll be too scared to challenge the decision....show them you're not.....good luck!

12th Apr 2007, 17:15

Rich says:

Hey, look at Mat's post about the student loans company. In six months time this is going to be chocka with people complaining about BoA. Tell them that the process is already started and that a website with an average daily readership of a million* different people already knows what they've done to you and that this number is going to increase with time.

*number may be less than a million, but sounds impressive and scary.

12th Apr 2007, 17:35

mat says:

of course, the more often that phrases like "Bank of America" and "Bank of America Sucks" appear in the comments and the post title and so on, the better this page will do on google.

So, Bank of America suck, do they? Colour me entirely unsurprised, most banks are as bad as each other.

My advice would be to just leave them. Find a nicer bank and move. Moving accounts is much less work than you think it's going to be (at least it was for me), and if you stay with BoA, that's just a signal to them that this kind of thing is OK to carry on doing.

12th Apr 2007, 18:00

Essitam says:

Just catching up with todays post and just to add my opinion...

....BASTARDS!

12th Apr 2007, 18:31

Thanks for all the advice. She is closing the account this weekend, but I still want them feel the wrath of Baron. Believe me, that is not pretty.

12th Apr 2007, 19:04

Thanks everyone for the support & advice. I've started the ball rolling by blogging on myspace, and even found a website called bankofamericasucks.com (hmm, imagine that!). I'm going to request copies of the documents they used in their "research" and, depending on the intelligence level of whoever closes the account, ask them to explain themselves when I do so.

13th Apr 2007, 13:29