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vision "express"

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Three weeks ago, went to Vision Express to see about new specs, replace my about-to-break current ones before they do break. They have frames I like, but they insist on an eye test before letting me order some. Fine, I say, but I'm not paying for it - I know my eyes are stable, I can still see. We do a deal. Eye test is done gratis. New glasses are ordered, on a ten day lead-in time (not bad, as they have to be made at Oakley HQ, not the instore lab). Order sunglasses at same time, they should be a lot faster as they are made internally at Vision Express..

Two weeks later, I phone up - "hey, are my new glasses ready yet, it's been a while". The sunglasses are still not done, the Oakleys arrive ten minutes after I call. So I go to pick them up. And they're wrong. The prescription is not correct, not by quite some way. I was not advised my prescription had changed, in fact I was told the exact opposite - I had a brief chat with the optometrist about how it was nice my eyes were stable, so I could get them lasered next time.

Now I have to wait just over a week for another eye test, then another fortnight (at least) for my new frames (and goodness knows when they'll manage to make my sunglasses - probably by the time it's not sunny any more). All the while, my current frames are slowly fracturing and falling apart (rimless glasses tend to do that) - a ticking clock of blurry vision.

Am quite fucking annoyed, truth be told. If my current glasses break before the new ones arrive, I'm going down to Vision Express and not leaving until I have a new pair of glasses on my face, and I'm damn sure not paying for them either.
24th Aug 2007, 14:26   | tags:

Kostika says:
I've bought several pairs of glasses from this place now and they've been a dream. Always gotten the glasses quickly and the prices are much cheaper than the high street.

Screw Vision Express.

24th Aug 2007, 15:06

Steve says:

Sounds like you have the right idea

24th Aug 2007, 15:07

mat says:

Website above doesn't sell Oakley. Once you've had oakley optics on your face for a while, there's no going back. They are awesome. I'd say my vision through my Oakley lenses is at least 20% better than through Specsavers best lens, on the same prescription. Sharper, clearer, brighter, less distorted.

Plus, I'm very picky about frames - 99% of opticians don't have frames I like - both style and substance (not to mention lens quality). It's only really Oakley who do.

24th Aug 2007, 15:40

OJ says:

Hmm, haven't tried Oakley lenses. How do they achieve their super-duperness?

I can only empathise with the bad service you get from Vision Express. I've got shocking service whenever I've used one of the big chains. I won't bore you with the saga of D&A; and the supras they took about 6 weeks and as many attempts to make with breaking them.

Independent opticians are the way to go I think - where the person testing your eyes and helping select the frames/lenses actually knows the person who's going to put them together and can advise if it won't work for any reason.

24th Aug 2007, 15:50

crickson says:

I've used Vision Express twice and they've been awful both times.

Never again.

24th Aug 2007, 15:53

silar31 says:

OJ, a bit of explanation is here. If I wore glasses full time still, I'd consider giving these a go - they have some really nice frames. But since I mostly wear my contacts, it doesn't make sense to sink that kind of money into frames.

Oh, and Mat, you might give these guys a call if these people don't correct the situation:


* Phone: 01284 768328



* Phone: 01553 692055

Both from Oakley's website - it puts both at over 30 miles away from you but who knows how accurate that is.

24th Aug 2007, 16:03

mat says:

Silar - thanks. Although I still need a prescription, I can actually order direct from Oakley if I have that - Oakley fix their prices at source, so shopping around won't help. The reason I use Vision Express is their optometrists are supposed to be the best. This may not still be the case.

Mine, for the record, are currently these, and will be these even more skeletal ones (the web photos make them look a bit fatter than they appear in real life, if you can believe that)

24th Aug 2007, 17:35

silar31 says:

We seem to have quite similar taste in eyewear, I was looking at these for myself, if not for the whole contacts thing. As it is, I am seriously contemplating these for if I ever find full-time work - they are a bit out of budget just now.

24th Aug 2007, 19:45

Kostika says:

I've had Oakley glasses. If I'm going to go with a mega brand, it'll be Ray Ban though. But I personally find brand names to be a trap. My glasses are jsut as good quality as the ones with the big expensiive names on them.

To each his own. But I'm going to have to disagree with you here.

25th Aug 2007, 01:03

hildegard says:

Vision Express optometrists the best? In my experience, that's a little hard to credit. Went once - got a totally bogus prescription & had to remind the dear soul to do a glaucoma test. To be fair, have also had a (literally) eye-wateringly wrong scrip from a private practice.
Found a great optician who promptly retired after only 2 scrips so am going to have to start all over again. :(
Do like Oakley products but they're so aggressively branded, I can't bring myself to wear them anymore. Their branding approach seems stuck in the 1980s...

25th Aug 2007, 14:51

mat says:

I did say "supposed". :) I still trust VE over D&A; (terrible experience in past) and some of the "optical superstores" that spring up overnight on the high street every so often.

Oakley eyewear is excellent, once you get past the marketing mumbo-jumbo. The quality of the rest of their stuff is moot, as I'm not prepared to spend that kind of money on anything I don't need like I need decent glasses.

25th Aug 2007, 16:10

Steve says:

I was pretty impressed with 20/20 on Tottenham court road.

27th Aug 2007, 14:55

FilbertFox says:

when i last went in to VE they laughed at me! Apparently they don't do lenses for people with my "disability". I stick to D&A; and on the whole they are pretty good.

27th Aug 2007, 16:57

Steve says:

What is your disability???

27th Aug 2007, 18:29

FilbertFox says:

appalling eyesight. Why what did you think?!!

27th Aug 2007, 18:45

sonny says:

VE are very good

2nd Sep 2007, 18:14

davey says:

you guys should try boots, the new frames there are very trendy and the customer service i got was brilliant. Mind you the good one i went to was in Hull so cant speak for the rest!

7th Oct 2007, 09:35

jamie says:

every1 should shut up,v.e are the best u get bad pratice in any chain it depends on the staffing at that store,and btw they prob asked to have a eye test either because ur old 1 was out if date or u didnt have a copy of it...and for the record it don't just test eyesight it checks for loads of things including sum tumours,so stop complaining!!!!!

17th Dec 2007, 16:41

Rebecca says:

Well, I've been to VE so many times and I've experienced the best service ever!! You say optoms are crap? Try Specsavers eye exam in 10 minutes. Then you will realise what it means to get a completely wrong prescription... Try VE Oxford Street. Lovely people there and friendly atmosphere. Wide choice of spex, even suits my face!:) P.S.: guys, it's definitely not for us to decide whether our sight has changed or not. That's why optoms are for...

9th Jan 2008, 03:09

Rebecca says:

well done, Jamie!!!:) Totally agree with you

9th Jan 2008, 03:10

John(john-dot-higgins-at-blueyonder-dot-co-dot-uk) says:

Hi Has anyone used the Vision Express in the Pallasades in Birmingham. I am looking for a new optician as my last one has retired. I had a big fall out with the last one as the one lens was wrong and I was told that I would get used to it, it was so far out that it hurt to try and use it.

7th Feb 2008, 17:54

lucy lui says:

have visited both independant and multiples, defo more one 2 one in indepentents try kingsway optician, dunmurry, belfast, fab choicce great servicce ,good prices with some way out stuff dont miss it

9th Feb 2008, 13:37

queen bee says:

have tried this newly opened practice and was well impressed prices to suit everyone, styles to suit and brands i hadnt heard off, well worth a visit and great service puts the big ones to shame , they should try a visit

9th Feb 2008, 13:40

robertat19 says:

has anyone used VE in Redditch as I'm considering it

12th Feb 2008, 15:11

rebel yell says:

fantastic service at kingway in belfast the whole family have been, and we where all impressed

1st Mar 2008, 15:18

Alfie says:

Holy crap, this page is now the 5th result for a google search on Vision Express.

Wow, that's some crazy SEO right there.

1st Mar 2008, 15:27

Mocar(maurice1c-at-aol-dot-com) says:

Waiting time at specsavers in Dumfries is now 2 months, looks like we need another optician

30th Mar 2008, 08:58

bananaflush says:

so, your eyes were stable but the new spex were blurry - so your eyes had changed in fact. didnt mention that fact did you!
also, i think its illegal for them to make spex on an old prescription, thats why i get called back every 2 years. why do you think you should get a free eye test? would you expect a free service on your car just cos it still started that morning.
dude, you are just another blogging whinger.

24th Apr 2008, 15:10

kyoob says:

give the man a mug

24th Apr 2008, 15:47

vision express says:

well I work for v.e
must say we do pretty well, well I got 98% on mystery shopper but anyways we won't make any glasses with out a valid prescription..
frames choices well theres amillion to choose from biggest range of designer glasses oh and glasses in an hour? Seriously some companies make you wait 2 weeks then find a prob then wait another 2 weeks lol

27th Apr 2008, 21:58

mat says:

Lol indeed. Oh, hang on - I had to wait three weeks between problems happening with my glasses. My glasses which, ultimately, took almost three months, and I paid over four hundred pounds for that privilege.

Some companies eh? Asshats.

28th Apr 2008, 09:02

virginia(dxdevlin-at-hotmail-dot-co-dot-uk) says:

went to Kingsway opticians now,same staff ,fantastic prices ,great ranges of frames..not your usual opticians,highly recommended if you live in Belfast area

2nd Jun 2008, 21:51

Trevor says:

I've recently purchased a pair of glasses from my local Vision Express and I can't wear them!
I was advised to buy vari-focals at a cost of £425!!!
Opted for a pair of single vision glasses with a stronger prescription, as advised by optician.
The glasses strain my eyes and I just want to back to the store and chuck them at them!!!
What a fucking liberty!!

11th Jul 2008, 20:54

Martin says:

Vision Express @ Milton Keynes. Puchased a pair of specs for £360 on Sat 24 May. Eight weeks later, Sat 19 July, I am still waiting. Apparently they were sent broken to the store after four weeks but, since then, I have heard nothing.
Awful service and do you think they care?

19th Jul 2008, 14:51

steven webber(edge006-at-hotmail-dot-co-dot-uk) says:

must say i dont know why ,but been with V E 5or6 years. had 3pairs of specs and 3lots of problems ,yes wrong prescriptions,wrong colour lenses and several weeks delay.this year prescription not changed,advantage card ran out,wont let me renew because i have not bought new specs ,rubbish service after 6 years wont be going back.

29th Jul 2008, 18:22

white stick says:

Vision Express? LOL

After three weeks it should be Vision Parliamentary Train

7th Aug 2008, 21:59

berryboo says:

I also work for VE and have done for over 10 years. Have done covering shifts in various stores throughout the country and I would say that the service you receive varies greatly from one store to another. My advice to anyone would be to give your local store a go as some are absoloutely fabulous. The worst service often comes from the stores which are franchised and not fully company owned. Unfortunately they still trade under the name of vision express so can be hard to know which are which. VE is a fab company though, and if you have a problem with the service our customer service dep't at head office will always help......

19th Sep 2008, 13:20

Ross says:

Never read such shit in my life. It is illegal to use an out of date prescription and would be neglegent not to insist on having another sight test. and as already pointed out sight tests do more than check your vision. get a life, have you really nothing better to do than write a blog about your eye test. next time ask about and see who is recommended to you

17th Oct 2008, 19:02

A Optom says:

How can you blame the store? The optoms can only and I mean ONLY go by what you say in the room. Wake up- if you say its OK, then its YOUR fault. If your unsure about anything SAY something. Stop bitching. As Ross said, they can not use a out of date prescription (rx). Its against the law. Why blame the person and the company doing the test- if you don't tell them what you can or can't see when your in the room.

1st Dec 2008, 20:11

william says:

I worked for Vision Express for almost ten years. A lot of their opticians are well trained and have the customers welfare in mind. However many are locum and just want money. There "frame stylists" are poorly trained and under immense pressure to sell. Often selling an inappropriate product.


18th Jan 2009, 11:16

baby blue eyes says:

Have you ever considered the fact that some people are never happy! It's such a shame that everything doesn't go right for you first time!! Shit happens- get over it and yourself! Is there no room for a mistake to be made and then rectified as a learning curve? Perhaps the staff you dealt with weren't instantly 100% knowledgable- we all start somewhere and learn along the way! Are all these whingers 100% fantastic in EVERYTHING they do or have they at some time or another made a human error!!! Maybe you were born perfect, and execute everything in your life with precision, and get it right first time and everytime! Thought not!!!Attitude to people often determines the outcome of any experience- If you're a shit to people, they're hardly going to bend over backwards to help you!!! Communication generally is the key- be CONSTRUCTIVE in your criticism- it can only be a better outcome for ALL concerned. And a final thought- we all respond to the test and say what feels better at the time. If you go to your GP and get a prescription and it doesn't make a difference or causes side effects, I'm sure you'd return till a resolution is found? Same concept? Getting it now? You can't expect it to be resolved unless you relay your concerns/complaints and I'm sure you'll agree - there must be a very valid reason why THE ARE such a huge company!!!!!! Good luck!

27th Jan 2009, 22:26

bruce says:

i have a moustache

30th Jan 2009, 22:16

Elaine. says:

I worked for a franchise vision express store for 7 years and found that they do tend to bend the VE rules quite a bit. So the service you get from them is not the same as a VE store that is not a franchise. The best thing is to ring VE head office with your complaint as thats the only way they will know what some of the franchises are getting up to.

9th Feb 2009, 17:48

optical professional 18yrs says:

i mystery shopped all opticians...i find all of them , store to store and team to team has very good moments aswell as very horrible moments... BUT some companies just does not care about the customer when specs are incorrect. all that matters is them fixing it as cheap as possible after taking your hard earned money... if you wanna be safe .. insist on dealing with a qualified dispensing optician on frame choice and collection even if you wait till on is back from his/her day off.. dont deal with non qualified.ask if they as FBDO registered. you will be safer.otherwise all can give same service..i only see the registered dispensing optician in a practice.

26th Mar 2009, 23:48

angryoldwoman says:

My independent optician where I had been a customer for 30 years was recently bought out by VE. Against my better judgement I was persuaded by receptionist, who called me after I ignored reminder letter, to give them a chance. Was happy that my old optician would be doing the eye test and went on to select new frames for varifocal lenses and a new frame for varifocal sunglasses at a total cost of £770 !! To be paid in full at time of ordering rather as used to be the case a deposit with balance paid on delivery of goods.

That was on 1st April (All Fools Day ) and so far I have not got any new glasses. Enquiries at the store have only resulted in fob offs and excuses about the lab being very busy with a sudden rush of orders, Easter holidays and even the forthcoming Bank Holiday which hasn't happened yet. I am getting increasingly frustrated and concerned that my huge invesment is down the pan. I am not reassured by reading these blogs.

I specially wanted the new sunglasses for a holiday next week as my old pair are 10 years old and my reading prescription has changed quite a bit since then to the point now when I can't read ordinary size print with them. So no book on a sunbed for me. My ordinary glasses are only just over 2 years old but my prescription has changed again though I can get by with them. Wasn't thrilled with choice of frames - all to young and trendy and i don't see why my money as an older person is not as good as that of a younger person and why we should be given so little choice. Some of the frames looked frankly ridiculous and unflattering from what little I can see when trying them and were ugly when I inspected them with my glasses on. And they were damned uncomfortable. I eventually settled on the least worse option.

I now intend to write formally to the branch saying time is now of the essence and unless I get the new glasses with a satisfactory prescription in the lenses by the end of next week I want my money back. They certainly haven't fulfilled the express part of their name and I now am worried about how satisfactory the vision part will be.

Anyway I have learnt my lesson and shall never use VE again - I would much prefer an independent but they are becoming scarcer as they are swallowed up by these big chains who frankly seem to care f... all about customer service.

30th Apr 2009, 10:39

angryoldwoman says:

Update on my last comments. Sunglasses finally arrived in store but not ordinary glasses. However I have been given a full refund on cost of both pairs of glasses and have already collected sunglasses and can have the others when (or even if) they eventually make it to the store. So fair play to my local store and the staff there - they have exceeded my expectations in giving me both a refund and the glasses. I think they are as frustrated as I am by the lack of service from the VE lab who seriously need to get their act together.

8th May 2009, 21:26

bricklayer says:

Whinge, whinge, whinge! Get a life and give these people a break, they work to earn a living, not to earn grief from you! Update your specs more frequently than every ten years (like I do), then you won't be relying on an out of date ancient pair. Freeloader!!

19th Jul 2009, 00:04

andre(dreltd-at-yahoo-dot-co-dot-uk) says:

I had a very pleasant experience with Vision express, I didnt like the lenses they gave me so they gave me a full refund-no quibble, usually when you ask for a refund companies are cold and disapproving of it but they were really good.

14th Aug 2009, 13:00

V.E. Boss says:

With reference to the lady who used to shop with 'an independant optician' that was bought-out, I assume that the optician you are referring to was Bateman's? Firstly, Bateman's wasn't independant, it was a small conglomerate that had been expanding by purchasing its smaller rivals for decades. Secondly, Bateman's went into liquidation in May 2008 because of its phenominally poor management - it was only a swift, multi-million pound buy-out by V.E. that saved its 500 staff from redundancy. Yes, our lab has had some difficulties with the sudden influx of orders from the ex-Batemen's stores but surely this TEMPORARY stumble is a small price to pay for saving so many jobs during a recession?

15th Aug 2009, 00:37

Mad Madam says:

I have very bad days because of them. Their custmer services were disgraceful. When I went to my local VE to tell them that refund hadn't been paid into my account, they didn't believe me at all. they thought i was telling a lie to get double refnds from them. the store manager insulted me very badly, like, "do you work?", "why don't you bring your husband?". I was very upset these questions because she knew that I was residing in refuge fled from DV from my customer record she held. after the question she added, "oh, you live in refuge, that's fine." I couldn't sleep that night becuase of her insult for my privacy. however, next day,they paid my refund in cash as my friend talked to them in behalf of me.They found that the transaction did not go through for some unkown reasons. But there was no apology from them for delay of refunds and for the insult by the store manager at all. she didn't turn up to the counter. it took me nearly two weeks to get the refund. By the way, I have been wondering if they could send NHS voucher to recieve money from NHS without my signiture at all. I haven't sign yet but the store manager said my voucher was sent.

3rd Nov 2009, 23:08

Mr J C(rockcityaudiouk-at-aol-dot-com) says:

Warning****Do not got to 20/20 opticians in Tottenham court road.why?.
1.they are very very expensive and they employ complete and utter morons some cant even understand or speak English!.
2.they sell clothes,coffee, bicycles,do nails,its like a bazaar! and oh yeah they sell spectacles.
3.the manager there is a complete douse bag and has been told to never give refunds! they even employ heavy looking security to throw you out of the shop if you complain.
they are criminals basically!...

1st Dec 2009, 00:18

bertye(bertye-at-live-dot-co-dot-uk) says:

I brought lens's some time ago to be fitted into FC frames [they fitted them], but I could not get on with them, in fact made me fill quit bad. I did not go back at the time as I had +1 added to them for reading and thought that was the cause. I needed to get sum g lasses for work so needed my prescription, it's then that I found that VE had done the prescription back to front. So I then went down to VE in portsmouth to point out the era. O dear it's to long ago, cant help, even the manager did not speak to me, [mouse not man]. I rang customer services, they were busy and said that they would ring back. Still waiting. The thing is you trust the pros to get it right and when they don't you suffer, and they stick there fingers in there ears and go LA LA LA. I am not a happy bunny! KEEP SMILING

7th Dec 2009, 18:58

Robert Longhurst FBDO(robert_longhurst-at-hotmail-dot-com) says:

"An optom" is WRONG. He might want to check the Opticians Act. A DO or an Optom can use an "out of date" rx. I dispensed an rx the other day that was 5 years old!

18th Mar 2010, 00:16

Ex VE employee says:

Jesus Christ, I hated working for VE. My old store (Bluewater) was run by a shaved chimp; she honestly couldn't find her arse with both hands. So much drama in that place that you couldn't focus on your work, the training received was absolutely fucking appalling and if you didn't have a good head on your shoulders you be working without any knowledge of optics at all. However, a lot of the problems in terms of ordering frames and lenses into store were down to our distributers such as DLC, Seiko etc etc. Just remember you're the customer and you're in control, don't accept anything you don't need, don't be misled into buying a brand over your budget (happens all the time, we were trained to be crafty) and don't be afraid to query the advice being given to you buy your retail associate.

28th Jul 2010, 16:08

Disattisfied customer says:

We have been messes about 2/3 times by VE at the Stockport branch, not only did they not willingly offer 2 for 1 on my children frames we were entitled to (last min noticed ourselves) they also messed us around when coming to get our glasses. They were both being done in store so why take what will make it 2wks in the end for this 2nd pair when initially told they'd be ready the following day!! Also gave an excuse & was not willing to pop upstairs to get my 12 yr old son a sports case for his £89 glasses either on his 1st pair & where customer satisfaction (nothing being too much trouble) is key in this day & age, my advice to anybody is to go elsewhere as the service i have experienced has been terrible from start to "still not finish!!!"

23rd Sep 2010, 18:15

VE are useless says:

7 months on, lenses replaced 5 times - now ive got double vision! my new, very expensive (£269) thinner lenses from VE are rubbish...theyre only clear when looking through them straight ahead. Looking through any other part of the lens is a blur!!! im fighting for a refund, and im never going back to them!!

6th Oct 2010, 13:12

Howard says:

Always found VE to be good, however not recently. Had a new eye exam and bought glasses - blurred vision. Replaced lenses twice - still same problem. Reverted to old prescription - still same problem. I only get good vision when my glasses are further away from my eyes, about 1cm. 'Normal' positioning on my nose is not good. Is that something that I'll just need to get used to or an error?

12th Oct 2010, 16:23

khuddus(khuddus_mohammed-at-hotmail-dot-com) says:

I bought a frame worth about Rs. 4000/- and made glasses according to the specs. Less than a year the plastic part which rests on the either side of the nose (it looks like kidney) one of them had come off. I visited the showroom at commercial street,bangalore and asked them to give me a new one. They replaced it wtih different size which I did not notice. As it was uncomfortable I saw the size was different. Then I went back to them and told them. They said they don't in stock the exact size and told me to come after a week. I have left the glasses in the cupboard and strated using the spare ones. Do you think I will ever buy new spectacles again in Vision Express.

13th Oct 2010, 10:27

Isabel_Ashworth says:

At the Vision Express store in Jersey CI we sell glasses for just £18 and eyetests are just £10. So it might be cheaper to jump on FlyBe and pop over for the day to buy your new glasses than to visit your local Vision Express in the UK! Come and see us! For appointments call 01534-752000, we promise to try and fit you in for an eye test around your cheap flight times. Get the bus from the airport, No 15, every 20 mins, it's much cheaper. You'll find us on Queen Street (pedestrianised zone) quite close to Boots! We look forward to seeing you!

13th Oct 2010, 20:13 says:

Moblog.. Ho-o-o-o-t :)

2nd Apr 2011, 16:54

john says:

Firstly to the original poster... If you do not have a signed copy of your last prescription dated within the last 2 years (or 1 year if your optician felt it clinically necessary eg)if you're diabetic) then the LAW says you HAVE to have a FULL sight test as stated in the Opticians Act.
SECONDLY it is NOT VE or D&A; or SPECSAVERS (well in specsavers case it is) but its downto the optician who tested your eyes. If he/she is crap then you will have probs and customers blame the business. So its not VE that are crap but its the Optician.
Then you have the manager who is a RETAIL manager who knows fuck all about eyes (probably working in HMV or H&M; the previous month) and all they want is your money.
NO professionalism these days. The large stores put too much pressure on their opticians to sell glasses at the end of the eye test.
Stick to your friendly local independent- he/she may charge a bit more but you get what you pay for.. at least you can go back and be treated like a human whereas once specsavers get your money, any problems they dont want to know. Its "you need a few days to get used to the glasses" BUT WHY? THEY TOLD ME THERE WAS VERY LITTLE CHANGE IN MY PRESCRIPTION so they should be the same if not better!!!! they are all full of shit.

14th Apr 2011, 15:07

specsavers behave like used car salesman says:

Specsavers staff behave like used car sales people!
Any frames you put on, aslong as its expensive is the "perfect fit"!!!
They have no idea about frame styles, fitting or sizes!
I asked one person at specsavers in coventry about the frame measurements on the frame and she had no idea!!
No idea about which type of frame will be suitable for my face shape,
No idea about anything.
All she kept trying to sell me was a coating for £40!!!! the complete glasses was only £69 and this 'coating' was "really good for driving" but I DONT DRIVE! Told her like a 100 times but she wouldnt budge!!!! what a complete farce specsavers coventry!

28th May 2011, 20:06

specsavers behave like used car salesman says:

Specsavers staff behave like used car sales people!
Any frames you put on, aslong as its expensive is the "perfect fit"!!!
They have no idea about frame styles, fitting or sizes!
I asked one person at specsavers in coventry about the frame measurements on the frame and she had no idea!!
No idea about which type of frame will be suitable for my face shape,
No idea about anything.
All she kept trying to sell me was a coating for £40!!!! the complete glasses was only £69 and this 'coating' was "really good for driving" but I DONT DRIVE! Told her like a 100 times but she wouldnt budge!!!! what a complete farce specsavers coventry!

28th May 2011, 20:06

anotherangryoldwoman says:

my story is a repeat of angryoldwoman's. i too went to ve in april. i am the proud owner of a pair of free sunglasses that i didn't need and a pair of varifocals, with which i am unable to read or use the computer. i went to ve / visioneventually, to get a pair fixed. i am wearing the unfixed one armed pair, waiting for ve to make a third set of lenses in the hope i will see with those. although my prescription has changed i can do everything i need to with the old pair. i have lost all confidence that i will ever be happy with glasses from ve. i will never use them again.

16th Jun 2011, 11:06

anotherangryoldwoman says:

my story is a repeat of angryoldwoman's. i too went to ve in april. i am the proud owner of a pair of free sunglasses that i didn't need and a pair of varifocals, with which i am unable to read or use the computer. i went to ve / visioneventually, to get a pair fixed. i am wearing the unfixed one armed pair, waiting for ve to make a third set of lenses in the hope i will see with those. although my prescription has changed i can do everything i need to with the old pair. i have lost all confidence that i will ever be happy with glasses from ve. i will never use them again.

16th Jun 2011, 11:06

Vision Express Hanley- Cowboy Opticians(Optical-at-departmentof health-dot-gov-dot-uk) says:

I went to VE in Hanley.
As soon as I went in the girl or shall I say middle aged woman started talking about contact lenses. I hadnt even seen the optician yet but she decided that contact lenses will be suitable.
she was unqualified and so bloody pushy. I DIDNT EVEN WANT CONTACT LENSES!!!!!
She was obviously on some sort of contact lens commision.
STAY AWAY FROM VISION EXPRESS IN HANLEY!!! I have a good mind to report them to watchdog

17th Oct 2011, 10:44

The_dinosaur says:

I went to Vision express in Hanley too and was told that there was no need to change my glasses.
But the sales staff were having none of it!! It was like a farce.
There was the optician trying to explain to the nerdy looking sales guy that she had found no change in my prescription and he was looking for reasons to fleece me of my money. He kept saying how my glasses were no good and that I really needed to spend my money in their store!!!!
His name was LEE (i'm pretty sure)
In the end I had to say that I was running out of time and had to pick up my kids from school!
A few days later someone called me from vision express asking why I haven't come back in to buy glasses as I promised!! it was that LEE!!!
I should report that store.

17th Oct 2011, 10:51

Deb says:

I went to Vision Express. Got their 2for 1 'offer' spent £679...when 1 pair was ready I went to collect, they didnt fit/ sit right. Girl ' adjusted'( BROKE) them. said frame was faulty. GREAT. they now say frame discontinued, I can choose other frame. Given I struggle with narrow pupil distance and small face, finding frames is a nightmare. Went in tried to select others, but nothing. Girl said no problem will refund. fair enough.Now had call from original store saying no refunds. Basically they have taken my money, say they cant supply what I ordered but I can't have a refund!!Will give them chance to find me a decent frame, but will take legal advice if they have nothing any good. Disgusting.

8th Nov 2011, 17:58

James(jpig-at-hotmail-dot-co-dot-uk) says:

Looking to find a more local optician than my current contact lens provider I popped into VE Victoria. I was told that I would need an eye exam and a contact lens after care test. Total cost £63. I was assured that the lens after care would be waved if i chose to use VE. I had my prescription, which is very unique, faxed over before it all began.

I have to say the tests were very thorough and professional. But at the end I was told my prescription, which was unchanged, was not one they could provide lenses for. When asked what i had just paid for I was told 'sorry, there is nothing we can do'.

To be honest there is lots you can do: You can give me my money back, you could stop being so mainstream, or you could just be honest with people before you take their money unnecessarily.

This should have been easy. I had the name and manufacturer of the lenses, i had my prescription, and the money to pay for it. What more do you need? 'I'm sorry sir, we can only order from the companies on our list'.

No good VE, not good!

11th Nov 2011, 14:50

A manager says:

Just to put the record straight, "retail managers" as they are decribed know loads. I've been with VE for over 10 years and trust me I know about eyes. How rude to suggest that managers were working in HMV the week before. You need to get your facts right - 90% of managers are internally promoted.

21st Apr 2012, 15:54

BarbsS says:

I have just had the sight in my left saved by VE, after their optom found an anomaly during a routine eyetest. Would recommend them again and again to the world and his wife!!

15th Sep 2012, 16:32

Matthew Pollard says:

Vision express left me with wonky frames & very painful eyes. I complained; even their complaints department didn't respond within the 5 days promised. Useless company. Avoid

12th Oct 2012, 10:06