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So it appears that Amazon cannot distinguish between a hardback book and a
On 2 occasions they sent a paperback version instead of a hardback version.
I phoned them and had a pop at the supervisors and then agreed to keep one
of the paperback books in return for a 10.00 GBP refund.
That's all fine, but now I have to hang around from 10am till 5pm on
Thursday for Parcel Force to pick up the other one.
Just frustrating, when it could have been avoided if the people in the
warehouse thought 'this doesn't look like a hardback to me', maybe they did,
but then just thought 'f**k it' and posted it off to me at my inconvenience.