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A reply!

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The CEO of First actually wrote back to me, what a nice chap.

He admits the poor service at present, and will refund the ticket, and give a "complimentary First Class ticket for any journey of your choice..."

When was my trip from Lands End to John O'Groats scheduled for again...

Original post
6th Feb 2008, 14:43   | tags:,,,,,

seaneeboy says:

blimey! Great stuff, glad you got a reply!

6th Feb 2008, 15:01

taniwha says:

good score. Milk that firstclass ticket m'boy.

6th Feb 2008, 15:10

rhys says:

I know, its been a month since my letter, so I thought he wouldn't be bothering, but to my surprise in the post this morning a letter from him!

6th Feb 2008, 15:21

seaneeboy says:

I dunno, you wait all month then one turns up just after you give up...

i wonder if another one will come tomorrow? ;)

6th Feb 2008, 15:29

rhys says:

Probably. One of his staff is writing (in the next 7 days) to arrange the refund and free ticket! :)

6th Feb 2008, 16:30