Joker's Bottle of Frogs

by JokerXL

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I'm on a bit of a roll lately, as far as getting my name in the papers.

A while back I sent a letter of complaint to a company that wouldn't allow me to use their toilet facilities while I was there on business.
I explained in the letter that I'd be CC'ing my complaint to the Health & Safety Executive and the various UK haullage publications.
The company's MD replied with a lot of waffle about "company policy".
The HSE replied with a lot of quotes from the Health and Safety at work act that had been "cut and pasted" by way of an answer but were actually totally unrelated to the points I'd raised, and attempted to sell me a copy of their rule book.

Quite pleased with this result though, it's been edited a little but not changed.

I think it does help to comment and complain when and where things could be improved. We, generally, accept being treated without respect, receiving shoddy service when we're paying customers. We don't like to rock the boat but if nothing's said then nothing's done. People will continue to believe that what they're doing is acceptable, how they act is correct.
I'm not saying we should be awkward and difficult everywhere we go but a little constructive criticism where it's needed can't be a bad thing.
22nd Jan 2009, 09:42  


Puddlepuff says:

Nah, your just a "grumpy old men" :)

22nd Jan 2009, 10:07

Paddington says:

good for you Joker.
The word is respect.

22nd Jan 2009, 10:21

FilbertFox says:

please can i continue to be awkward and difficult? It is what i do best afterall

22nd Jan 2009, 12:07

540air says:

I love the Health & Safety Nazis. By love I mean I'd like to beat them with a large blunt instrument ;)

22nd Jan 2009, 13:44

hildegard says:

Where the choice is being grumpy or being aquiescent, I'll go with grumpy every time.

Where I live, we have a problem with people defecating in parks & alleys because of a lack of public lavatories. If businesses are allowed to fail in their duty of care to provide washroom facilities, such problems will only worsen.

Then there's the disability issue
- there's nothing to stop a person with mild Crohn's disease from being a trucker, nor indeed someone with IBS or a stoma. Should they be allowed to soil themselves because the MD of a company doesn't actually understand either H&S; legislation or the disability discrimination act, nor his responsibility to & for visiting contractors, suppliers & customers? You don't even need to think very hard to imagine someone who might need to use the loo often - howabout first trimestre pregancy, how commonplace is that?

If you have a moment, Joker, do pursue the HSE; make them answer the question properly & make a complaint about the person answering your letter if needs be. If numpty only ever speaketh unto numpty, then the situation will never improve - somebody in a position of responsibility, be it at the company or the HSE, really ought to know what they're talking about on this one...

22nd Jan 2009, 14:51

MaggieD says:

Way to Go, Joker .... and I agree with hildegard in her last paragraph, if you have the time, then pursue the HSE ....

22nd Jan 2009, 19:47

princess says:

Good for you xxxxx

23rd Jan 2009, 08:46

taniwha says:

Good on ya for chasing this down.

23rd Jan 2009, 16:42

JokerXL says:

I had a dialogue going with both the MD and the HSE for a few weeks.
It wasn't actually a bad experience there at that company, they were polite, efficient, professional, it's just that one (quite important) point that let them down badly.
The HSE informed me that although companies are obliged to provide facilities for their employees they aren't obliged to allow "members of the general public" to use them.
I then pointed out (again) that I wasn't a "member of the general public" but there on business.
And so it went on, back and forth for a couple of weeks.
I wasn't too impressed, to be honest.

24th Jan 2009, 07:35

Viv says:

More stirring needed then - love H's numpty speaketh unto numpty .....

the firm must receive other visitors...

24th Jan 2009, 11:29