Joker's Bottle of Frogs

by JokerXL

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JokerXL.com
Wedding & Portrait Photography


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Getting soooo sick of this

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Never thought I'd hear myself say this but; starting to look over the fence guys!

;-(
29th Jul 2009, 06:02  

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Mandy says:

me too. :(

29th Jul 2009, 06:26

And me.

My pictures from this time yesterday haven't bothered the server at MBUK yet :(

I can send a picture here then re write the E-mail to send to Twitpic and I'll give you 3 guesses which one gets on-line first...

Sorry MBUK but the service ain't what it used to be :(

29th Jul 2009, 07:53
29th Jul 2009, 07:58

Alfie says:

Guys, I am so sorry you've been having issues with the site and no-ones been around to help out. We know the site has been having some issues the last couple of weeks, but Dan's been on holiday and no-one has been able to look into exactly what's causing things. We're looking into things right away now and I'll post something in news and the forum as soon as I can.

29th Jul 2009, 08:15

taniwha says:

Just in the spirit of diagnosing the problem, is this happening to everyone? I don't encounter many problems at all. I get the occasional access problem but that's about it.

29th Jul 2009, 08:40

Puddlepuff says:

The biggest issue is I think, posting by email. Since most mobile devices don't work with the post option from the website.

29th Jul 2009, 08:50

Viv says:

I have had slow service but not to such an extent

29th Jul 2009, 08:52

Viv says:

Alfie I think you ought to read the comment you have written here and think how you would feel if this was given to you as a reply
People are very dissatisfied and they don't want to be. But to say that you are running a service with no cover, and that you will post something to the community when you can ... where is your PR hat? Hobo has been complaining for ages with no real response other than one from Mat which says he's not doing it anymore because he can't - but no-one until this comment of yours has said who is responsible (it seems no-one while Dan was away?) and this comment is on a private blog. The community as a whole needs a recognition of the problems, what is going to be done, who is responsible for the admin etc When it appears that you are ignoring the problems and not communicating people get annoyed and none of us want to lose this community - but you can't depend on good will, it does need to work

29th Jul 2009, 09:22

JokerXL says:

There is huge amounts of goodwill, buckets of the stuff, but only coz it's MBUK, a community we love, any other service, any at all would have long since been deleted, removed, forgotten.
Email posting and comment response seems to have totally collapsed.

29th Jul 2009, 10:02

Euphro says:

taniwha, have you tried posting by e-mail or from a mobile device since the 26th (your last post)?

29th Jul 2009, 10:12

kyoob says:

i posted this morning, and nothing has appeared, and indeed the 'latest' page seems mighty static.

29th Jul 2009, 10:16

Dhamaka says:

I've been having this problem for ages - and that includes using the post button at the top. It's part of the reason I'm posting less, as I'm having to prioritise my energy more strictly than normal.

TheOtherHalf posted that she lost loads of stuff posted from Shozu yesterday and Shitake also was distressed about it the other day too

Also I'm sometimes unable to reach moblog at all via mobile phone

29th Jul 2009, 10:25

nige says:

I've highlighted this so others can join in on the conversation. Perhaps strange but as Alfie has commented and quite a few people have articulated their issues this has proven the best forum so far.

Well said Viv.

29th Jul 2009, 10:33

JokerXL says:

Yay! a HL! Well done me!
;-)

(didn't receive an Email notifying me though)

29th Jul 2009, 10:37

Essitam says:

to be honest sometimes I give up trying, I know I post in fits and starts but I always come and browse but recently the joy has been taken out of that with the service being so slooow!

29th Jul 2009, 10:37

nige says:

lol @ Joker

29th Jul 2009, 10:44

JokerXL says:

& the "Latest everything" page hasn't been keeping up. Don't believe here's been that little traffic this morning.

29th Jul 2009, 11:24

nige says:

I think that's because people mainly email in instead of using the post button, so they're all backed up or just being rejected. The main problems I've been having are slowness (which has improved for me of recent), emailing in photos, and comment email notifications.

29th Jul 2009, 11:30

540air says:

I think they are mostly being rejected, but after 2-3 days. I got a couple of emails yesterday saying things were "undeliverable".

29th Jul 2009, 11:37

Viv says:

Thanks Nige - yes not really the place but as Alfie had addressed the issue here thought I'd say what I was thinking but couldn't quite decide where to put!

29th Jul 2009, 11:52

cariadus says:

I haven't had too many problems accessing the site but uploading via Shozu definitely isn't working. And email notification not working of course.

I do hope the current problems don't lead to people jumping ship and damaging the community here. That would be a great shame. But I can understand the frustration that many feel.

29th Jul 2009, 12:56

nige says:

Viv, I think you and Joker are spot on when talking about people being dissatisfied and not wanting to be, as well as the huge amount of goodwill (and good faith) that shines through from the community-at-large. Admittedly this type of outage doesn't happen often, but when it does I think the people give the site a lot of latitude. It's difficult to continue doing so when the leaders don't respond within a timely period however, and in this case it's been a very long time indeed without any official word.

For me, the current problems notwithstanding, I have had a growing feeling over the last few months that the site is being much less tightly controlled than it used to be. The volume of might-be-spam blogs taking up the latest page; lack of news / developments / competitions; poor response on the forums (remember when the forums used to be hot? Yeah, me neither actually, but they were certainly a lot busier with activity); no real transparency regarding, well, regarding anything. All of this (and more) lends itself to less activity on the site and moblog seeming more like a ghost town than a party town.

People who view moblog with any real frequency mostly still love it here. As Steph said, even when I'm not commenting I'm still logging on and looking at moblog. For me, I'm not looking over any other fences or about to join another photo-site anytime soon, forget it. I'm sure most of us aren't going anywhere, which means we have to be dealt with. My suggestion is that we tie a big chain around ourselves and sit in the middle where everyone walks. Our place is here and shit needs to be done.


Incidentally, in the last couple of weeks I've taken the reaper to anything even resembling a spam blog, though admittedly some of them can be quite hard to tell. It's been quite liberating.

29th Jul 2009, 13:38

paintist says:

ahhh Nige power corrupts :-)
seriously tho it has been so hard posting and even accessing moblog I have lost patience......I couldnt even find Dhamakas the other day, I thought she had wiped everything......
but here we all are , still wishing and hoping....its still a great place to visit :-)

29th Jul 2009, 13:45

swamprose says:

whew. this explains a lot. No problem posting via computer but everything else has been really strange.

29th Jul 2009, 14:03

The other side of this from a business perspective is:

People are paying for this service and quite frankly MBUK are not delivering on it. I'm not sure how that one would pan out if a / some / all subscribers started shouting about not getting what they pay for.

I noticed mails were taking longer to appear on the site a good few months ago. At first I put it down to having a BlackBerry and a different mail client, but then a few tests with my Nokia proved that was not the case. Then the site started to get un bearably slow so I stopped visiting as much because I couldn't post when I wanted to.

Then there were all the spam accounts, people using MBUK as a shop front for selling cards, I mean WTF! come on guys...

As for 'Dan has been on holiday' sorry this is a business, you are (or not as the case may be) providing a service. One person being away shuld not mean the world stops spinning, when is Dan back, when can we expect Dan to be working on this, when will Dan have and ETTF? These are all questions that would be asked in the 'real world' then when it was fixed, a great deal on analysis would be carried out and procedures would be put in place to ensure the business did not fail again...

Alfie, you were on the site at 0815 this morning comenting on this, where is the big 'We are sorry, we got problems, Thor the database monkey slipped and got caught up in the cogs and broke MBUK' post?

The fact that you have not spent 5 minutes posting something for all to see when they arrive on the site makes people think you / MBUK don't actually care in all of this..

If it's f**ked and not going to be fixed for a week tell us!

29th Jul 2009, 14:08

beth says:

I agree.

29th Jul 2009, 14:12

Viv says:

I think that is more or less sums up what i said but more forcibly! :)

And if you look back this has been rumbling for some while - I think we are having a retrospective lesson in how well Mat did his job!

29th Jul 2009, 14:19

beth says:

Well I wouldn't really mind if moblog was down to be fixed for a few days etc as long as it stays around. It's the lack of any one person taking responsibility for this from a business perspective that worries me - where's the company 'we' gone? None of us are going to abandon ship if we can't post for a week but there are many many other posters to this blog who will be off elsewhere to find a more stable place to host their photos, especially if their help queries are getting no response like mine. Clearly this is a very worrying state of affairs for the future of moblog which I think is what we're all concerned about.

29th Jul 2009, 14:22

JokerXL says:

Give that guy a "Hurrumph!"

HURRUMPH!!

29th Jul 2009, 14:23

Viv, yes, sorry about that, but you know me, call a spade a shovel.

What makes this worse for me on a personal level, I was writing an article and presentation all about social media including MBUK and its uses for my new job , only to find that I can't use it!

Doh!

29th Jul 2009, 14:25

JokerXL says:

I just received your comment on my OCA blog AF (thank you) BY EMAIL!! The first in days!

29th Jul 2009, 15:02

beth says:

yeh i'm getting some error messages through now, someone's fiddling :)

29th Jul 2009, 15:07

nige says:

I just had an emailed image come through that i posted yesterday afternoon.

29th Jul 2009, 15:10

beth says:

yep, me too. as you so kindly pointed out nige :)

29th Jul 2009, 15:18

mat says:

I just did, as Beth says, some fiddling. Email should be going in and out now. It might take a while to work through the backlog, but posts and comment/highlight updates that should have been done over the last few days should all show up eventually. Site may go a bit slow during this process, please have patience.

Personal note: very, very sorry y'all been messed around. I can't explain just how terrible I feel that we've let you guys down. If I could do something more about this, I would - but I've actually been getting a bit better from the RSI recently, and that's almost entirely due to spending much less time at a computer. That, for me, is good - but on the other hand, I hate that I can't sit here and fix the ongoing problems that the new site is having.

Again - really, really sorry.

29th Jul 2009, 15:29

paintist says:

yep...I have been succesful too Yay!

29th Jul 2009, 15:29

beth says:

Some functionality has definitely returned. Thanks for the fiddling Mat, we're sad you can't fiddle more too.

On a slightly different note though, while we're all in the room - I'd just like to say that not having had email notifications for a few days does seem to have boosted comment activity on the site - I've been enjoying having people around a bit more again since they're having to log on to the site and hunt out who's commented on what instead of relying on email notifications. Also I guess it's been easier to find people's posts because there have been less. So it's not all been misery.

29th Jul 2009, 15:40

JokerXL says:

Mat, you're a fine fiddler!

29th Jul 2009, 15:46

nige says:

Sorry you had to use those cripped-up fingers Mat.

b, that's true.

29th Jul 2009, 15:47

JokerXL says:

Problem now is, I'm going to get an avalanche of Emails telling me what's been going on here all day.
Delete
Delete
Delete
.................pfff

29th Jul 2009, 15:48

nige says:

Bloody Joker wanting it both ways...hummmph.

29th Jul 2009, 15:50

JokerXL says:

Jeeze, it's suddenly got incredibly busy on the "Latest posts" page, lots of catching up to do.

29th Jul 2009, 15:53

540air says:

Thanks for your fiddling mat, it's good to know that it wasn't falling entirely on deaf ears.
Also, hope the fiddling doesn't mess with the RSI too much.

29th Jul 2009, 16:04

JokerXL says:

What about MY RSI??

Delete, delete, delete . . .

29th Jul 2009, 16:08

540air says:

You just need to get your RSI on a bike!!

29th Jul 2009, 16:09

Essitam says:

Well whatever you did Mat worked as a post I sent at 10:30 to see what the delay was got through at 15:45 instead of disappearing down the back of the sofa of the interwebs....


:D Hurrah for MBUK it will love on for another day!

29th Jul 2009, 16:43

JokerXL says:

Working on that 540, this weekend will remove defective parts, toolkit was seriously delayed.
Within a couple of weeks I´ll be Bi-mobile again with "Betty Grable" in the trailer.

29th Jul 2009, 16:48

Having stumbled upon this thread completely by accident I feel even more pissed off than I did when I first started complaining some months back. Thanks for letting this happen on your blog Joker, but it SHOULDN'T BE HERE. It should be up on the forum where it belongs. I noticed that Alfie has only made one comment, and a very desultory and half-hearted comment at that. Seems to me that the only people who give a toss about Moblog are the people who use it regularly for its intended purpose; as an online community, and there has been a major slump in "community spirit" around here, due the ongoing problems experienced.

29th Jul 2009, 17:48

Mat, you shouldn't fiddle but a big thanks for doing so:)

29th Jul 2009, 18:42

Viv says:

Don't forget to add Mat to that Hobo - but yes think it's time for a Maggie cartoon of all the places Alfie could be hiding!

Yes and I got emails too Mat thanks - but it shouldn't all be falling on your shoulders and Mister Alfie needs to be seen to be managing - getting the message Alfie shall we all shout together

29th Jul 2009, 20:03

Alfie says:

Gosh. I must admit I didn't expect so much of everyone's dissatisfaction to be directed at me personally, but I suppose having been the 'public' face of Moblog I should have expected it. I'm sorry I haven't personally been able to be more involved in actively feeding back to everyone on what's been going on, but there are good reasons for that which I will try to explain.

Some months ago now (about 5), I stopped working 'for' Moblog. Mainly because it became untenable for me to exist on what I was, and partly because I needed to be able to stretch a bit and do new things. Coupled with Mat's RSI and therefore his inability to spend much time on the site either that has meant that, well, we haven't really been around. In this case of Moblog being slow and, especially, the email issue, I haven't been checking forum posts as I once might have, and only yesterday started getting mails about people not being able to post via email. Because we discontinued the MMS number (because of mounting and un-manageable costs) the majority of emails from people I've been dealing with have been because people have been sending to the old number, so perhaps I was not as vigilant in checking that people were able to post correctly as I should have been.

The reason my post was so brief this morning is because I am working full time somewhere and have been for some time now. It's an insanely busy role and I tend to only be home for about 8/8:30 pm. What you guys of course don't see is the reams of emails between the Moblog team as we try to figure out what's wrong and fix it. I'm sorry I was not able to be more vocal today in letting you know we are doing our best, and I appreciate that everyone's getting to the end of their rope. Your ongoing support and use of the site means everything to us, so once more I'm really sorry and, like Mat, hope you can bear with us!

29th Jul 2009, 21:50

Twiglet says:

Don't matter what you do Alfie, you'll always be the face of moblog and mat will always be the power behind the throne.... : )

29th Jul 2009, 22:32

Viv says:

No seems you didn't think too well Alfie! Yes can understand your reasoning and glad you got back but hey seems we are drifting out to sea with no captain or pilot! This has always been a place where we felt we knew who was in charge - not some faceless organisation where people could pass the buck so now are we rudderless? We really deserve to know what is going on here. Now all we seem to know is that you are no longer taking a managing role Mat has been long suffering and Dan was brought in to help but who is in charge of what - can moblog have an identity again please. This really is c*** to say that you have left the boat but didn't see fit to tell us or pass on your job to someone else - my mind boggles! Findo think I've joined you!
I feel cross, upset and confused! Too late for any sort of platitudes I'm afraid Twiglet and it is very naive of Alfie to wonder why the flack is coming his way!

30th Jul 2009, 01:30

Well put Viv, my own feeling for a long time is that Alfie can't be bothered with Moblog now, it's just something to put on his CV.

30th Jul 2009, 01:57

swamprose says:

Moblog is growing up. Alfie has a 'real' job, it seems. One that pays. Being a businesswoman, I have always tried to understand how this blog could add up financially...and it never added up. So kudos to Alfie for getting something that actually pays a decent wage.

Yes, he should have told us, made plans for taking care of business. And he didn't. Simultaneously, Mat clearly needs to be away from a keyboard. So without saying anything, the two drivers left the train.

Moblog is some special train, and Mat and Alfie made it happen and propped it up, nursed it along. We all care about this silly old thing, so let's get some solutions going, move on, and deal with the problem.

Alfie, Mat, what's on the table, what does moblog need, anything we can do?

and to my moblog family--if you haven't paid your subscription, belly up to the bar. If you like the blog and never bothered to sign up, try the glory of having 'subscriber' next to your name. And all those extra blogs, the ones you added, they could be subscriptions as well.

xxx s. rose

30th Jul 2009, 02:25

Alfie says:

Viv, we are not rudderless, it's just that we simply don't have the time to be on the site as much as before.

Para, that is a rather insulting statement, and I hope borne out of frustration. If I was that concerned about my CV I'd have been in a high paying job years ago, you have no idea what I've given up for Moblog, and even now I'm on a short term contract with a firm, mostly so I don't go into further debt.

The site is constantly monitored by loads of amazing and committed moderators who do everything from deleting spammy comments to spam accounts, along with Mat and I that really does make the site as cared for as it can be by unpaid volunteers.

For me, the main issue is that we are hamstrung and unable to innovate. Here's the deeper issue: when we re-built Moblog Dan built it on the Django framework, which Mat is not versed in. That has put us up against a rather solid brick wall as far as both further development and even maintenance is concerned (not mentioning Mat's RSI) because any work needing done on the site we have to *pay* for. We don't have the money. With me not being able to go out and get companies and brands using the site we're not bringing in money save for subscription revenues, which just about pay for the hosting of the site. In terms of the current issues around posting, they were worked out and fixed within 2 days. I think that's pretty good, but I can understand how not getting more than a "We're doing our best, more info shortly" message made some feel we were being careless or brusque with our management of the site.

I'm going to really make an effort to be more responsive and as quickly forthright as I can be whenever folks have a problem on the site. I also just want to say thanks to all of the really wonderful and supportive emails we've received with offers of help and understanding. If we can figure out a way to empower site users to have more power to fix issues or reliably raise specific issues we can then get onto we will let you know, your offers of help are quite humbling and appreciate.

30th Jul 2009, 08:34

nige says:

Alfie, I'm pretty sure you'll find that was the explanation people were looking for, man. Glad to finally hear the source of the issues, sad as they are. Thank you. Beyond the technical issues that are out of our control, the rest is up to us, the community, I think. You've certainly got my help if required.

30th Jul 2009, 09:36

taniwha says:

Alfie - i've always found you attentive and responsive. I would be reluctant to suggest that anyone hereisn't bothered'. If there anything i can do to help let me know.

30th Jul 2009, 09:43

taniwha says:

Alfie - i've always found you attentive and responsive. I would be reluctant to suggest that anyone hereisn't bothered'. If there anything i can do to help let me know.

30th Jul 2009, 09:44

Apologies if you feel insulted, you now knoiw how I've felt fpr months, being either completely ignored, having my phone blamed for multiple posts (when I pointed out this physically couldn't be the case it was back to dumb ignorance), having my email client blamed for text problems (not by you I hasten to add, but frankly I'll use whatever software I choose) and then reduced to total radio silence. Then when other people finally start complaining about things I've been raising for ages they get a response. See, I'm the one feeling very insulted, so welcome to my world.

30th Jul 2009, 10:16

Viv says:

Glad you got back and explained the problems - sure most of us have an idea how much work has been put in to this and how much work has been done for free, the communal effort that was put into 'we are not afraid ' was gobsmacking. And that is why the recent lack of communication was so irritating.

But if this statement that you made above doesn't make moblog sound 'rudderless' then I don't know what does!

- 'Some months ago now (about 5), I stopped working 'for' Moblog. Mainly because it became untenable for me to exist on what I was, and partly because I needed to be able to stretch a bit and do new things. Coupled with Mat's RSI and therefore his inability to spend much time on the site either that has meant that, well, we haven't really been around.'

I'm sure this must all hurt and you must have felt like you were hitting your head against a brick wall - but you and Mat are moblog and we were right to be worried and I'm afraid the flack will always land on your doorstep - you are the parent of this baby.

I do hope this amazing community can come up with some ideas to help you in this predicament and now I think we should take any further communication to the forum and proceed in a more business like fashion and leave Joker in peace.

30th Jul 2009, 11:50

what? Joker's loving this, I bet! most attention he's had since last week!

30th Jul 2009, 12:19

Puddlepuff says:

A psychologist could feast on this post for weeks, dissecting it as a mouse in biology class.

30th Jul 2009, 12:26

JokerXL says:

Sorry Hobo, what's that?
delete, delete . . .
not got much time for anything else recently,
delete, delete . . .
been a bit tiied-up,
delete, delete . . , ,

30th Jul 2009, 12:34

mat says:

Everyone, please see this forum thread: http://forum.moblog.net/viewtopic.php?f=5&t;=6291

thanks.

30th Jul 2009, 13:31

Julius says:

hmm. am i too late to pipe in? i know mat already said to bring it somewhere else, but i also get problems posting from my iphone, and loading pages to view comments take long.

i also get something like a "Sorry, your post failed" email after i post from my phone.

ok ok i'll shut up now, all i really wanted to do is say HI - i see a lot of my friends up here ;)

30th Jul 2009, 15:34

Viv says:

OK to all who commented here the thread Mat mentioned is now very active with some really open discussion of the underlying problems and possible ways forward please go and see!

31st Jul 2009, 15:28